for the provision of information-aggregator services by “ONLAYN HAMSHIRA” LLC
This Offer is published in the mobile application and on the website onlaynhamshira.uz, as well as on an information stand.
The Offer is addressed to any individual who agrees to use the Platform’s technological capabilities to search for Medical Specialists.
Full and unconditional acceptance (Acceptance) of this Offer is performed by registering on the Platform and/or continuing to use it and is deemed equivalent to concluding an agreement in written form in accordance with Article 370 of the Civil Code of the Republic of Uzbekistan.
Acceptance means the User’s (Patient’s) full consent to all terms of this agreement and is deemed the conclusion of an information services agreement for searching for service providers.
Important: relationships concerning the direct provision of medical assistance arise directly between the User and the Medical Specialist. The Platform is not a party to such relationships.
This Offer becomes effective from the moment the User registers and remains in force for the entire period of use of the Platform.
1. TERMS AND DEFINITIONS
1.1. “ONLAYN HAMSHIRA” LLC — the owner of the Platform, hereinafter the “Platform”.
1.2. User/Patient — a legally capable individual registered on the Platform. If services are provided to a minor, the lawful representative (parent/guardian) acts as the Customer.
1.3. Medical Specialist — a self-employed person with secondary or higher medical education who provides assistance to the User. The Specialist is not an employee of the Platform.
1.4. Order/Call-out — an action performed on the Platform/in the app to request a Specialist.
1.5. Acceptance of the Offer — unconditional acceptance of this Agreement by registering on the Platform, placing an Order, or making a payment.
1.6. User confirmations: prior to Acceptance, the User confirms that they have carefully reviewed and accepted each clause of the Agreement.
1.7. Personal data: by using the Platform, the User consents to the collection and processing of their personal data, including health-related data.
1.8. Amendments: the Agreement may be amended by the Platform unilaterally.
1.9. Platform — the website https://onlaynhamshira.uz and/or the Onlayn Hamshira mobile application.
1.10. Price list — the prices of services provided by the Medical Specialist to the User (Patient).
2. SUBJECT OF THE AGREEMENT
2.1. In accordance with the laws of the Republic of Uzbekistan, the Platform enables communication between Specialists and Users. The Platform provides information and technological services only.
The User (Patient), having unconditionally accepted the terms of this Offer, undertakes to pay for services in accordance with the price list and to comply with the Medical Specialist’s requirements.
2.2. Limitation of liability: the User understands that the Platform’s management is not liable for the Specialist’s actions (or inaction), harm to health, or adverse effects.
2.3. Complaints related to the quality, safety, and outcome of medical services shall be addressed directly to the Specialist.
2.4. Emergency cases: the Platform is not an emergency medical service and does not replace it.
3. SERVICE TERMS AND PAYMENT
3.1. The Specialist provides services at the User’s address.
3.2. Materials: if the Specialist uses their own materials (syringes, IV sets, etc.), the User must pay their cost to the Specialist on site.
3.3. Acceptance of Platform services are deemed provided at the moment the Platform functionality is used.
3.4. Payment for services shall be made immediately after the services are provided, in the national currency (UZS).
3.4.1. Before placing an Order, the User can review the service price and any possible bank/payment provider fees.
3.5. The Platform is an information-technology aggregator and is not a payment agent.
3.6. Card payments are processed by the bank and/or payment provider.
3.7. The bank may apply authorization (HOLD/reserve).
3.8. If the User raises an objection regarding a transaction and/or requests cancellation/refund of a payment:
- The case is handled under the rules of the bank and the payment system.
- The Platform is not liable for debits/refunds performed by the bank.
- The Platform may provide technical order data to the bank/provider.
3.9. Information about receipts and bank transaction details is provided by the relevant bank and/or payment provider.
3.10. Fraudulent transactions and security measures may require additional verification.
4. RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. User Obligations
- Pay for services on time.
- Correctly specify the type of assistance needed.
- Ensure safe conditions for the Specialist.
- Provide information about contraindications and allergies.
- Treat Medical Specialists respectfully.
- Follow the Specialist’s instructions.
- Do not make false calls.
- Correctly select the Order type and appropriate Specialist.
- Be ready to receive medical procedures at the scheduled time.
- Create conditions for providing medical assistance.
4.2. Platform Rights
- Block User access in case of violations.
- Unilaterally terminate this Agreement.
- Process personal data according to the law.
4.3. Specialist Obligations
- Provide services according to sanitary norms and safety requirements.
- Use sterile and single-use materials where necessary.
- Clarify allergies and contraindications before procedures.
- Maintain confidentiality of User data.
- Obtain informed consent before additional procedures.
5. LIABILITY OF THE PARTIES
5.1. The Platform is not liable for the accuracy of information provided by the Specialist.
5.1.1. The Platform is not a medical organization and does not provide medical services, make diagnoses, or prescribe treatment.
5.1.2. Liability for the quality, safety, and outcome of medical services lies with the Specialist.
5.1.3. The Platform has limited liability only for its IT service.
5.2. Provided that the Specialist complies with standards of care, unforeseeable complications are not the responsibility of the Platform.
5.3. If the User cancels after the Specialist has departed, compensation must be paid.
5.4. Complaints regarding poor-quality medical services shall be addressed to the Specialist.
6. FORCE MAJEURE
6.1. Parties are released from liability for non-performance caused by force majeure events.
- Floods
- Earthquakes
- Wars
- Pandemics
- Government actions
- Strikes
- Other extraordinary circumstances
7. PERSONAL DATA AND CONFIDENTIALITY
7.1. The User consents to the collection and processing of personal data and health-related information.
7.2. Personal data are processed for order placement, support, analytics, security, and fraud prevention.
7.3. The Platform may disclose data to Specialists, support operators, IT contractors, and banks/payment providers.
7.4. The Platform applies technical measures to protect data.
7.5. Additional conditions may be outlined in the Privacy Policy.
7.6. User data retention:
- Account data retained while active.
- Deleted accounts removed immediately.
- Backup data retained up to 30 days.
- Security logs retained for 90 days.
- Order history retained for 3 years.
8. DISPUTE RESOLUTION
8.1. Disputes related to Platform operation shall be resolved through negotiations.
8.2. Claim review period is 10 business days.
8.3. Medical service disputes are resolved between the User and Specialist.
8.4. Unresolved disputes shall be considered by the court under Uzbekistan law.
8.5. Electronic logs and transaction timestamps may be used as evidence.
9. FINAL PROVISIONS
9.1. If any provision is found invalid, remaining provisions remain valid.
9.2. This Offer remains in force indefinitely until replaced by a new version.